Contact
Us

Enter your tracking number (two letters, nine digits, two letters, e.g. GS123456789FR) on the tracking page. You will see every step of your parcel journey, from pickup to delivery. You also receive email notifications at every status change.

We make up to three delivery attempts. After each attempt you are notified and can reschedule the delivery. After the third attempt, the parcel is returned to our distribution centre and kept safely for two weeks before being sent back to the shipper.

Standard delivery takes 2 to 4 working days depending on the destination. Express delivery is next day before 6pm in the main urban areas. Exact times are shown when the shipment is created and on the tracking page.

Proof of Delivery certifies that the parcel was handed over: timestamp, geolocation and, depending on the case, signature or photo of the drop-off. It is available from the tracking page once the parcel is delivered.

For a damaged or lost parcel or a delivery dispute, contact our customer service with your tracking number within 14 days of the expected delivery date. We open a file and reply within 48 working hours.

Yes, as long as the parcel is not out for delivery. From the tracking page, choose the address change option or contact our customer service. The change is possible within the same distribution area.

In most countries served, you can redirect your parcel to a partner pickup point from the tracking page, before the first delivery attempt.

If the shipper has enabled the GlobalShipping returns service, you receive a link to generate your return label, then drop the parcel at a partner drop-off point. Otherwise, contact your merchant directly.